Privacy policy

PRIVACY POLICY — STRETCH

Last updated: October 2025

This Privacy Policy describes how STRETCH (part of Marhein Holding B.V.) collects, uses, and protects your personal data when you visit our website, place an order, or contact us.

1. Who we are

STRETCH is part of Marhein Holding B.V., located at:
De Langeloop 10J, 1742 PB Schagen, the Netherlands
Chamber of Commerce: 71599320
Email: support@stretch-store.com

STRETCH is responsible for the processing of your personal data as described in this policy.

2. Personal data we process

We may process the following personal data when you visit our website, place an order, or contact us:

  • First and last name
  • Company name (for business customers)
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment data (via our payment provider)
  • Order and delivery information
  • VAT number (if applicable)
  • IP address and usage data via cookies

3. Purposes and legal bases for processing

We process your data only for the purposes below:

1. Execution of the agreement

To process orders, handle payments, deliver products, and provide service.
Legal basis: performance of a contract.

2. Customer service

To handle questions or complaints.
Legal basis: legitimate interest (customer satisfaction).

3. Marketing & communication

To inform you about new products, promotions, or news (only with your consent).
Legal basis: consent.

4. Legal obligations

For administrative, tax, and compliance requirements.
Legal basis: legal obligation.

5. Security and fraud prevention

To prevent misuse or fraudulent activity.
Legal basis: legitimate interest.

4. Sharing personal data with third parties

We only share personal data with third parties when necessary for our services, including:

  • Payment providers (e.g., Shopify Payments, Mollie)
  • Carriers (e.g., PostNL or specialised transport services)
  • Accounting services
  • Marketing partners (e.g., Meta, Google Ads — only with consent)
  • IT and hosting providers

We sign data processing agreements with all parties that process data on our behalf to ensure adequate security and confidentiality.

5. Retention periods

We do not store personal data longer than necessary:

  • Invoice and payment data: 7 years (tax legislation)
  • Order and customer information: up to 2 years after last purchase
  • Marketing data: until you unsubscribe or withdraw consent
  • Email correspondence: up to 1 year after resolution

6. Data security

STRETCH uses appropriate technical and organisational measures to protect your data against loss, unauthorised access, misuse, or disclosure, including:

  • SSL encryption
  • Secure passwords
  • Restricted access to systems

7. Your rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Request restriction of processing
  • Request data portability
  • Object to processing based on legitimate interest
  • Withdraw consent for marketing at any time

To exercise any of these rights, contact us at:
📩support@stretch-store.com

We will respond within 30 days.

8. Cookies and tracking

Our website uses:

  • Functional cookies – necessary for website operation
  • Analytical cookies – to analyse website usage
  • Marketing cookies – for personalised ads (only with consent)

On your first visit, you will be asked to consent to marketing cookies.
You may change your preferences at any time through your browser settings.

9. Data transfer outside the EU

If personal data is transferred outside the European Economic Area (EEA), this is done only to countries with adequate protection or through the use of EU Standard Contractual Clauses (SCCs).

10. Minors

Our website and products are not intended for individuals under 18 years old.
We do not knowingly collect personal data from minors.
If such data is discovered, it will be deleted immediately.

11. Changes to this Privacy Policy

STRETCH may update this policy from time to time.
The most recent version will always be available on our website.
For significant changes, customers will be informed directly.

12. Contact details

STRETCH – part of Marhein Holding B.V.
De Langeloop 10J
1742 PB Schagen
The Netherlands
📩 support@stretch-store.com
Chamber of Commerce: 71599320